The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind – following our vision “Technology obliges”. As Europe’s leading tech network, we are constantly enlarging our team to serve our network even better.

We are searching for a:

 IT Service Desk Support L2 – (m/f/d)-100 % remote

The IT Service Desk Level 2 Support is responsible for handling more complex technical issues escalated from Level 1 support. This role involves advanced troubleshooting of hardware, software, and network-related problems, working closely with Level 3 support and other IT teams to ensure efficient problem resolution. The ideal candidate should have strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

Your daily tasks:

• Respond to and resolve escalated technical issues from Level 1 support.
• Perform advanced troubleshooting of hardware, software, operating systems, and network-related issues.
• Support enterprise applications, email systems, VPNs, and cloud-based services.
• Troubleshoot and support Active Directory, user accounts, and permissions.
• Investigate and diagnose system performance issues, security incidents, and application failures.
• Assist in software installations, updates, and configurations.
• Work with Level 3 support teams for unresolved issues.
• Monitor and troubleshoot network connectivity and server-related issues.
• Train and mentor Level 1 support technicians on common technical issues.
• Maintain detailed technical documentation and knowledge base articles.

What we are looking for:

• 2–4 years of experience in IT support, system administration, or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in Microsoft 365, Active Directory, and enterprise applications.
• Languages with networking protocols (TCP/IP, DNS, DHCP, VPN, firewalls).
• Familiarity with IT security best practices, antivirus, and endpoint protection.
• Hands-on experience with remote desktop support tools and ticketing systems.
• Strong communication and customer service skills.
• Ability to work in shifts, including weekends and on-call support if required.

We offer:

We stand for the vision of a better and more sustainable world – hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work – also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.

Our offer is a role in a fast-moving international organization. If you are looking for an activity with meaning and real impact in a fast growing and truly international organization, apply now with your resume and provide us some links with past projects.

You can find more information about us at www.eutec.org