The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind – following our vision “Technology obliges”. As Europe’s leading tech network, we are constantly enlarging our team to serve our network even better.

We are searching for a:

 IT Service Desk Support L1 – (m/f/d)-100 % remote

The IT Service Desk Level 1 Support is the first point of contact for users experiencing IT issues. This role involves troubleshooting hardware, software, and network-related problems while providing excellent customer service. The ideal candidate should have basic technical knowledge, problem-solving skills, and the ability to communicate effectively with non-technical users.

Your daily tasks:

• Serve as the first point of contact for IT support via phone, email, chat, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Assist users with password resets, account lockouts, and access issues.
• Working & resolution of IT Service desk tickets in timely manner.
• Install and configure software applications based on company policies.
• Escalate unresolved issues to Level 2 or Level 3 support teams as necessary.
• Assist with basic user account management (Active Directory, email, VPN, etc.).
• Maintain detailed records of issues and resolutions.

What we are looking for:

• 0–2 years of experience in IT support or a related role.
• Basic knowledge of Windows, macOS, and mobile operating systems.
• Familiarity with Microsoft Office 365 and common enterprise applications.
• Understanding of networking basics (IP addresses, DNS, VPN, Wi-Fi).
• Languages with remote desktop support tools is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer service-oriented with a positive attitude.
• Willingness to work in shifts, including weekends and holidays if required.

We offer:

We stand for the vision of a better and more sustainable world – hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work – also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.

Our offer is a role in a fast-moving international organization. If you are looking for an activity with meaning and real impact in a fast growing and truly international organization, apply now with your resume and provide us some links with past projects.

You can find more information about us at www.eutec.org